Returns & Exchanges

At Perfume Network India, we strive to ensure your fragrance experience is seamless, offering a 7-day return policy for products that arrive damaged or incorrect. To maintain hygiene standards in the beauty industry, we only accept returns for items that are unopened, unused, and in their original cellophane packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via email or WhatsApp within 7 days of delivery, providing your order number and clear photographs of the product and its outer packaging.

• 2.
  Quality Verification

  Our quality control team will review your request and photos to ensure the product meets our return criteria, such as verified transit damage or shipping errors.

• 3.
  Secure Reverse Pickup

  Once approved, we will arrange a complimentary reverse pickup from your address; please ensure the perfume is securely packed in its original box to prevent further damage.

• 4.
  Refund Processing

  After the returned item reaches our warehouse and passes physical inspection, we will process your refund or store credit within 5-7 business days.